Top 10 FAQ

• How do I save my progress?

• You can save your game progress by SIGNING IN.

  You can sign in from the TITLE SCREEN or from SETTINGS > MY ACCOUNT page. Make sure to remember

  which account you used to sign in to the game as you’ll need that exact account to reload your progress once

  you’re signed out of the game, deleted and reinstalled, or should you wish to continue playing on another device.

• Game won't load on mobile

• If you experience any problems with the mobile app, try the steps below to troubleshoot the problem:
  
  1. Check if you have stable wi-fi or internet connection.

  2. Reboot your wi-fi router if you have one: unplug it for 30 sec and then plug it in again.

  3. Try switching from your wi-fi to phone data and vice versa.

  4. Check if you have the latest version of the app -> update your app to the latest version.

  5. Reboot your phone.
  
  In case the problem still occurs after you perform the steps above, please,

  try to delete the app from your device completely and reinstall the app from the App Store again.
  
  Contact Help Center or support@delishmatch.com for any further assistance.

• Can I connect with my Facebook account?

• No, it is not possible to connect Delish Match with your Facebook account. 

  However your progress is being well stored on your mobile device.

   

• Can I play on PC?
• Delish Match is only available on mobile, so it is not possible to play the game on PC.

• I made a purchase but did not receive any coins/items, why?

• If payment has been properly processed the receipt should be in your purchase history.

  Please send the receipt to support@delishmatch.com

• I bought a new phone, can I transfer my progress to my new device?

• Yes, just SIGN IN to the game with the same account that you used to sign in on your previous device.

  You can continue playing from where you left off on any device as long as you sign in with that same account.
  
  Alternatively, if you still have your old device with you,

  1. On your old device, open the game and go to SETTINGS > MY ACCOUNT > GET ACCOUNT CODE
  2. Write down the temporary account code. Do not share your account code with others.
  3. On your new device, open the game and go to TITLE SCREEN or SETTINGS > MY ACCOUNT
  4. Select ENTER ACCOUNT CODE and type in the account code you’ve written down on step2.
  
  

  If you are uncertain about the account you used to log in, please send an email to support@delishmatch.com with your user ID included.
   
   

• I was overcharged
• - Apple (iPhone / iPad)

  This is a very common practice of Apple.

  Sometimes Apple charges your card several days after the purchase was made

  and they also group purchases made on different dates and charge them all at once as well,

  you can learn more about it at: https://support.apple.com/en-us/HT201359
  
  Hence it is highly possible that you were charged for purchases made on different dates all together,

  I recommend that you recheck your purchase history at Apple to see if everything looks alright there:
  
  1. Go to Settings > [your name] > iTunes & App Store.

  2. Tap your Apple ID, then tap View Apple ID. You might be asked to authenticate your Apple ID.

  3. Scroll to Purchase History and tap it.

  And in case if something is wrong, we recommend you contacting Apple support with this problem
   
  as Apple is in charge of all billing processes on the iOS platform
   
  you can reach them out at: https://support.apple.com/contact
  
   
   

• I cannot make a purchase
• - Android Device (Google Play)

  If you try to buy something on Google Play but your payment is declined or won't process, try the steps below:
  
  A. Verify your payment info:

  sign in to https://pay.google.com/ -> At the top, select Alerts-> If you have a red alert, enter your payment information and wait for the team to respond.

  
  B. Try to pay with a different payment method.

  If there's a problem with one payment method you can try paying with a different one.
  
  - On your Android phone or tablet, open the Google Play Store app Google Play.
  - Go back to the item you want to buy & tap the price.
  - Tap the current payment method.
  - Choose a different payment method or add a new one.
  - Follow the onscreen instructions to complete your purchase.
  

   

  - iPhone / iPad

  The issue you reported usually occurs due to the following reasons:
  
  - Incorrect card information: please, check if your payment information is properly registered to your account.
  - Temporary system error: try to restart the app after a while and make a purchase again
  - Outdated version of app: please check if you have the latest version of app.

   

  We also recommend you to try the steps suggested in the below article:
  https://www.saintlad.com/fix-your-purchase-could-not-be-completed/
   
   

• How do we get more coins?

• You can get the Coins by clearing the Stages.

  Coins are also given based on moves left in the Match-3 Stages. You can also buy the Coins using Gems at the shop. 

  However, the most simple and fastest way to get more Coins is to grow your own restaurant business!

• How do I permanently delete my account?
• To permanently delete your account:
  
  1. Log into Delish Match from your device.
  2. Tap [⚙️Settings] at the top
  3. Click [My Account]
  4. Click [Delete Account]
  
  Or you can also submit the request through the Help Center or at support@delishmatch.com,
  and please provide the following information: 
  - Your correct User ID
  - Registered email address
  
  Please note that once you submit the request for account deletion,
  your data and game progress will be no longer accessible to you,
  and your account will be automatically and irreversibly deleted after 90 days.
  You can recover your account before the deletion process is complete by accessing your game and choosing the 'Recover' option.

• I can't clear the booster mission, so the game won't proceed.
• First of all, We're sorry for the inconvenience this confusion caused.
  
  We have 2 different kinds of Boosters: Restaurant Boosters and Match-3 Stage Booster
  
  Please understand that for the 'Use Booster' mission,
  it stands for the Restaurant Booster that can be completed by using Energy by clicking 'Blue Injection Icon' at the right-hand side of the main restaurant screen.
  Please refer to the attachment for your better understanding!
    
  You can complete the Booster missions by clicking the Blue Injection Icon :)
   
  
  
  So you can complete the mission regardless of the completion of all the Stages.
  
  Based on your feedback, we will have improvements on doing Booster missions very soon.

Loading/Freezing

• How do I save my progress?

• You can save your game progress by SIGNING IN.

  You can sign in from the TITLE SCREEN or from SETTINGS > MY ACCOUNT page. Make sure to remember

  which account you used to sign in to the game as you’ll need that exact account to reload your progress once

  you’re signed out of the game, deleted and reinstalled, or should you wish to continue playing on another device.

• Game won't load on mobile

• If you experience any problems with the mobile app, try the steps below to troubleshoot the problem:
  
  1. Check if you have stable wi-fi or internet connection.

  2. Reboot your wi-fi router if you have one: unplug it for 30 sec and then plug it in again.

  3. Try switching from your wi-fi to phone data and vice versa.

  4. Check if you have the latest version of the app -> update your app to the latest version.

  5. Reboot your phone.
  
  In case the problem still occurs after you perform the steps above, please,

  try to delete the app from your device completely and reinstall the app from the App Store again.
  
  Contact Help Center or support@delishmatch.com for any further assistance.

• Can I connect with my Facebook account?

• No, it is not possible to connect Delish Match with your Facebook account. 

  However your progress is being well stored on your mobile device.

   

• Can I play on PC?
• Delish Match is only available on mobile, so it is not possible to play the game on PC.

Items

• What is Energy?

• Energy can help run the restaurant. Your restaurant will run faster

  if you use boosters or use energy to manage staff and customers.

  In addition, you need some Energy to play the Stages, which is essential for running the restaurant.

   

• What are Coins for?

• Coins are the in-game currency which can be used to buy the Decors.

  Also, hiring and upgrading staff requires some coins.

  As you earn more and more coins, you can run the restaurant much better and make it a lot fancier! 

   

  There are various ways to acquire the Coins, such as gathering more customers,

  clearing the Stages, watching Ads, or purchasing them.

   

• What are Gems for?

• With Gems, you can buy the Coins and Energy, or have more Moves in the Match-3 Stage games.

  Gems can be acquired in various ways, such as by completing Missions, clearing all the Stages,

  upgrading the Stars rating, etc. You can also purchase them from the Gem shop by clicking the Gem icon at the top of the screen.

   

• What are Game Items?

• Once you enter a Stage, the Game Items will appear on the right side of the Match-3 game board. 

  You can use them anytime during the play, and they will help you clear the stage more easily.

  Click on the item you'd like to use at the time you want.

  Once you clear the Stages, the items will be unlocked sequentially.

   

• What are Start-Up Items?

• The start-up items are the item set you can be equipped with before beginning stages.

  You can equip them up to four different items, and the chosen items will be randomly placed on the Match-3 game board.

Game Play

• How do we get more coins?

• You can get the Coins by clearing the Stages.

  Coins are also given based on moves left in the Match-3 Stages. You can also buy the Coins using Gems at the shop. 

  However, the most simple and fastest way to get more Coins is to grow your own restaurant business!

• How do we equip Start-Up Items before the game begins?

• Click on the green triangle Stage icon button, then the box will appear. 

  You can equip start-up items in this box before clicking the 'Start' button.

• How do we use Gems to buy Start-Up Items and Game-Items?

• Visit the shop by clicking the + button next to the Gem icon and you will see the items available.

  Just click on the package you would like to get!

• I can't clear the booster mission, so the game won't proceed.
• First of all, We're sorry for the inconvenience this confusion caused.
  
  We have 2 different kinds of Boosters: Restaurant Boosters and Match-3 Stage Booster
  
  Please understand that for the 'Use Booster' mission,
  it stands for the Restaurant Booster that can be completed by using Energy by clicking 'Blue Injection Icon' at the right-hand side of the main restaurant screen.
  Please refer to the attachment for your better understanding!
    
  You can complete the Booster missions by clicking the Blue Injection Icon :)
   
  
  
  So you can complete the mission regardless of the completion of all the Stages.
  
  Based on your feedback, we will have improvements on doing Booster missions very soon.

Payment

• I made a purchase but did not receive any coins/items, why?

• If payment has been properly processed the receipt should be in your purchase history.

  Please send the receipt to support@delishmatch.com

• I made a purchase by accident. How can I get a refund for the purchase?

• Unfortunately we're not able to issue refunds as all billing processes are being managed by the following platforms:

   

  - Apple (iOS) or Amazon (kindle)

  So please check your purchase history, for example, this is how to ask for a refund (Amazon):

  https://pay.amazon.com/help/201212360

  To request a refund from Apple, please refer to this article:

  https://www.imore.com/how-to-get-refund-itunes-app-store

   

  - Google (if you play on Android device)

  If payment went through properly, the receipt should be in your purchase history.

  Please send the receipt to support@delishmatch.com with a reason for requesting a refund.

   

• I was overcharged
• - Apple (iPhone / iPad)

  This is a very common practice of Apple.

  Sometimes Apple charges your card several days after the purchase was made

  and they also group purchases made on different dates and charge them all at once as well,

  you can learn more about it at: https://support.apple.com/en-us/HT201359
  
  Hence it is highly possible that you were charged for purchases made on different dates all together,

  I recommend that you recheck your purchase history at Apple to see if everything looks alright there:
  
  1. Go to Settings > [your name] > iTunes & App Store.

  2. Tap your Apple ID, then tap View Apple ID. You might be asked to authenticate your Apple ID.

  3. Scroll to Purchase History and tap it.

  And in case if something is wrong, we recommend you contacting Apple support with this problem
   
  as Apple is in charge of all billing processes on the iOS platform
   
  you can reach them out at: https://support.apple.com/contact
  
   
   

• I cannot make a purchase
• - Android Device (Google Play)

  If you try to buy something on Google Play but your payment is declined or won't process, try the steps below:
  
  A. Verify your payment info:

  sign in to https://pay.google.com/ -> At the top, select Alerts-> If you have a red alert, enter your payment information and wait for the team to respond.

  
  B. Try to pay with a different payment method.

  If there's a problem with one payment method you can try paying with a different one.
  
  - On your Android phone or tablet, open the Google Play Store app Google Play.
  - Go back to the item you want to buy & tap the price.
  - Tap the current payment method.
  - Choose a different payment method or add a new one.
  - Follow the onscreen instructions to complete your purchase.
  

   

  - iPhone / iPad

  The issue you reported usually occurs due to the following reasons:
  
  - Incorrect card information: please, check if your payment information is properly registered to your account.
  - Temporary system error: try to restart the app after a while and make a purchase again
  - Outdated version of app: please check if you have the latest version of app.

   

  We also recommend you to try the steps suggested in the below article:
  https://www.saintlad.com/fix-your-purchase-could-not-be-completed/
   
   

Setting

• I bought a new phone, can I transfer my progress to my new device?

• Yes, just SIGN IN to the game with the same account that you used to sign in on your previous device.

  You can continue playing from where you left off on any device as long as you sign in with that same account.
  
  Alternatively, if you still have your old device with you,

  1. On your old device, open the game and go to SETTINGS > MY ACCOUNT > GET ACCOUNT CODE
  2. Write down the temporary account code. Do not share your account code with others.
  3. On your new device, open the game and go to TITLE SCREEN or SETTINGS > MY ACCOUNT
  4. Select ENTER ACCOUNT CODE and type in the account code you’ve written down on step2.
  
  

  If you are uncertain about the account you used to log in, please send an email to support@delishmatch.com with your user ID included.
   
   

• Can I play on multiple devices under the same ID?
• No, it is only possible to play the same game on one device. You can have one account per device only.

• How do I permanently delete my account?
• To permanently delete your account:
  
  1. Log into Delish Match from your device.
  2. Tap [⚙️Settings] at the top
  3. Click [My Account]
  4. Click [Delete Account]
  
  Or you can also submit the request through the Help Center or at support@delishmatch.com,
  and please provide the following information: 
  - Your correct User ID
  - Registered email address
  
  Please note that once you submit the request for account deletion,
  your data and game progress will be no longer accessible to you,
  and your account will be automatically and irreversibly deleted after 90 days.
  You can recover your account before the deletion process is complete by accessing your game and choosing the 'Recover' option.